THE CHANGE AGENT

About the Book

In this compelling leadership fable, The Change Agent illustrates the awesome impact that culture has on desired results and provides a proven methodology for transforming corporate culture!

The Challenge: Fewer than 30% of American workers are fully engaged at work. Each year, this disengaged workforce costs corporations and institutions millions of dollars in lost productivity due to absenteeism and poor execution, lost revenue due to dismal customer service, and wasted hiring and training expenses due to high turnover, etc.

The Solution: The Change Agent gives leaders the key principles and tools necessary to get discretionary effort ("want-to" rather than "have-to" behavior) from all employees by creating a motivating corporate culture.

Praise for Mark Sasscer, Author:

"I think Mark is being modest when he uses the term 'culture change' to describe his work. I truly believe it is transformational, because the condition, nature, and character of a company are impacted in a deep way!"

Jane Altobelli, Senior Vice President, Culligan International

"In the crowded and over-hyped world of change management, Mark Sasscer is the voice that makes sense. With a candid, practical approach to culture change, Mark's insights and coaching allow leaders and organizations to improve performance by working on behaviors that matter."

Paul Masterton, President, RR Donnelley Europe

"Mark is one of the few individuals who have recognized the connection between behaviors and results. In today's world, an organization that values and rewards positive behaviors will achieve results beyond their wildest dreams. That's what Mark Sasscer is all about!"

Peter Butler, Chief Operating Officer, Rush University Medical Center

"Mark Sasscer's knowledge of the culture-change process is only exceeded by his passion for teaching it!"

Dave Gabriel, President and CEO, Hagemeyer North America

About the Author

Mark Sasscer is the founder and CEO of LeadQuest Consulting, Inc., an international leadership consulting and training firm that specializes in leadership and team development, and organizational culture change. LeadQuest’s clients include IBM, Chevron, Flinn Scientific, Information Resources, Inc., Arnold Palmer Golf Mgmt., Culligan International, RR Donnelley Europe, Sammons Financial Group, Hagemeyer, Tenneco Automotive, Classic Party Rentals, McKesson Medication Mgmt., Banta Corp., Ascension Health System, Catholic Healthcare West, Rush University Medical Center, Nemours Hospital & Clinics, St. John Health System, Delnor Hospital, Allina Health System, and Henry Ford Health System. For the past 16 years, Mark has devoted his time and energy to helping senior executives improve the way they lead and shape organizational culture. Through Mark’s unique style of teaching and coaching, many executives have gained a deeper understanding of the impact that their behaviors have on relationships, organizational culture and performance results. His work has had a positive affect on the leadership and performance of many of the world’s most successful companies and institutions. Among his credentials, Mark published his first book entitled The Change Agent in 2006 and just published his second book, Accountability NOW! Living the Ten Principles of Personal Leadership. He holds a Master of Science Degree in Organization Development from the American University in Washington, D.C. and a Bachelor’s Degree in Mathematics from Towson University in Maryland. He has earned several certificates in the field of Total Quality Management and the science of Applied Behavior Analysis. Mark has been a guest lecturer on issues of leadership and organizational culture change at Northwestern University’s Kellogg School of Management, Loyola University in Chicago and the University of North Carolina, to name a few. Additionally, for a number of years, he was a board member of The Wellness Community – Delmarva, a nonprofit support center for cancer patients and survivors. Mark currently lives on the Eastern Shore of Maryland with his wife Cheryl and their two Basset Hounds. You can contact Mark at 443.664.2474 or msasscer@leadquestconsulting.com. To learn more about LeadQuest, please go to www.leadquestconsulting.com.