SERVICE WITH A SMILE
A Practical Guide for Waiters and Waitresses
by
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About the Book
Service with A Smile is a first and original work based on over 40 years of experience in the restaurant business. Service with A Smile provides a unique and much needed guide to the waitering/waitressing service industry. The book is narrowly tailored as a guide to food servers yet covers every imaginable and not so imaginable aspect of this demanding and ubiquitous job. It is easy to read in "Do's and Don'ts" style. It is a must read for anyone who desires to make good tips, earn the respect of fellow workers and management and most importantly, the good will of the customers.
About the Author
I have worked in the food industry for over forty years?not only as a server but also as a manager and as the owner of several restaurants in Montreal and California. I love my work, and I enjoy meeting people from all walks of life. I wrote this book to promote good service in all eating establishments, by providing some much-needed guidelines. My hope is that, through this book, employees and owners will get a clearer understanding of their respective roles in running a successful restaurant business. It takes cooperation, dedication, and love.