Essential Skills: Customer Service Vocabulary Building Workbook
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Study the Words A prefix is a letter or group of letters placed at the beginning of a word to give it new meaning. The prefix “un” means “not” and gives a word the opposite meaning. 1. un + appreciative = unappreciative 2. un + assuming = unassuming 3. un + contested = uncontested 4. un + related = unrelated We can make new words by adding a suffix. A suffix is an ending that is added to a base or root word to form a new word. For example: move + ment = movement The suffix “ness” means “a state or quality of being” The suffix “ment” means “an act of or result” 1. effective + ness = effectiveness 2. accomplish + ment = accomplishment 3. advertise + ment = advertisement Fill in the blanks below using the words unassuming, uncontested, unrelated, unappreciative, effectiveness, accomplishment and advertisement. 1. Tania’s greatest ________________________ was finishing law school. 2. An ____________________ divorce can be given to couples who have been separated for one year and have no issues of property, support or custody to be resolved. 3. He is a quiet, ___________________ man who cares about his employees and treats them well. 4. The lawyer represented the business in two ___________________ legal matters. 5. They demonstrated the _____________________ of the new drug through a controlled study. 6. The famous actress was ___________________ of the gifts she was given. 7. The _____________________ included a coupon for a free haircut.
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About the Book
This workbook is an important teaching tool for those learning English as a second language and anyone who wants to pursue a career in customer service. By building your customer service vocabulary, you’ll be able to • develop the vocabulary and vocational skills you need to become successful; • improve your reading and oral communication skills; • enhance your thinking and problem solving skills; • boost your spelling and phonics skills. The workbook’s ninety-two exercises help you build work-specific skills and job related vocabulary. Master your understanding of almost three hundred words with easy-to-follow exercises such as reading comprehension, applying the meaning, filling in the blanks, and more. You’ll also find fun activities such as word searches, crosswords, and analogies. In addition to learning a robust customer service vocabulary, you’ll also apply synonyms and antonyms that will help you in a customer service environment. Get your career on the fast track or, if you are a teacher, find an important resource so your students can learn the skills that matter most with Essential Skills: Customer Service Vocabulary Building Workbook.
About the Author
Jennifer Wilkins graduated from Wilfrid Laurier University with degrees in sociology and psychology; she is a registered rehabilitation professional. She owns and operates Pathways Educational Services, an adult learning center in Kitchener, Ontario. The center helps adults achieve academic and vocational success. She lives in Waterloo, Ontario.