Service Concepts for Management

About the Book

If you want to have the competitive edge in your personal and professional life, then it’s imperative to understand the subject of service. Service in itself can be described as a client/provider interaction that creates and captures value, while a service system is defined as a structure of people and technology that adapts to the changing value of knowledge in the system. Combined, the two concepts constitute the subject of service. Harry Katzan, Jr., director of the Service Institute of Hilton Head, takes a closer look at this newly emerging scientific field for academics and practitioners alike. With an easy-to-understand format, Harry Katzan, Jr. offers a comprehensive introduction to service concepts for persons in business, education, and government. Useful as a textbook and a professional guide, this innovative study contains seven chapters each ending with a comprehensive summary, a list of key words, questions, and additional selected readings. Harry Katzan, Jr. provides concrete examples and in-depth discussion on such timely topics as the following: Service concepts Service systems Information service Service management Service business Service technology Service has been touted as the up-and-coming discipline for the twenty-first century. Learn more about this exciting field, and change how you think and perceive your world with Service Concepts for Management.

About the Author

Dr. Harry Katzan is the director of the Service Institute of Hilton Head and a professor at Webster University. He is the author of more than thirty books and more than one hundred papers.